How to Contact the Web Team

Everyone needs help along the way, and there are a lot of systems and different people you need to contact to get help. Remember, if you do not know whom to contact, then contact the Help Desk by dialing ext: 7900 on campus, or 1 (619) 260-7900 if you are off campus.

This lesson is for when you know you need to contact the excruciatingly suave Web Team.

Follow the steps below to contact the Web Team.

Step 1

Select Your Browser

To contact the web team, create a web request. This allows all issues to be tracked, recorded, and delegated to the first available specialist. To begin this process, open a web browser.

Step 2

Go to sandiego.edu/web-requests

Type sandiego.edu/web-requests into your browser, then click the Enter key to go to that site.

Step 3

Log in to USDOne

Log in to the system using your USDOne login name and password. This does not use your email suffix, so your login name should not have @sandiego.edu at the end of it.

Step 4

Identity Information

The entire Identify Information section should autofill using your USDOne login information. Your name, email address, department, and phone number should all be there. You can change your phone number if you would like, and if the department field does not populate (for instance, if you are a student), then it is optional.

Step 5

Raise this Request on Behalf of…

You can also submit a ticket for someone else. If you do want to submit a ticket for someone else, select, “Yes," then type in that user's email address. If you are raising it for yourself, you have to select the option for, "No.”

Step 6

Select Category

Find the category that most accurately represents your issue. If none of the categories seem ideal, then use the General Web Help category. This is also the category for general questions.

Step 7

Enter Your Subject

In the Subject of this request field, give your request an accurate, appropriate subject. Previous subjects will populate in a dropdown list which you can select from if this issue is identical to one you had previously filed. However, unique subjects are generally preferred.

Step 8

Enter Your Description

Describe your issue in the Description field. Please make sure your description is as specific as possible. Lack of specificity here can often considerably increase the wait time to complete your request. You can drag the description field to make it larger if you need more room.

Step 9

Copy and Paste Your URL

The Page URL field requires a specific URL. The best way to accomplish this is to open a new tab to the web page you are submitting a ticket about, then copy and paste the URL from that tab into the web request field. This step shows a video of right-clicking to get the shortcut menu with the copy and paste options. If there is no specific URL for your request, just use https://www.sandiego.edu.

Step 10

Add an Attachment

Optional: Attach a screenshot or other document if your issue would be expedited by including it. You can click the Add another attachment link to continue adding more attachments if necessary.

Step 11

Submit Your Ticket

When your ticket is complete, click the Submit button. You should receive this confirmation screen.

Step 12

Reply with Email

This is what the emails from the ticketing system look like, so you know these are not spam. All responses related to a ticket will be sent through your email. To reply or add a comment, click the Reply button and add your comment. Additional attachments can also be added by attaching them in a reply.